Providing the Tools for Change

The face of the U.S. population is rapidly becoming more diverse and studies continually document disparities in health care. 

The Center for Cross-Cultural Health has over 12 years experience in helping health care teams acquire the knowledge and skills needed to improve health care outcomes through culturally competent are. 

Our broad base of staff and consultants have the experience to provide you the tools you need to provide the quality of care you know every patient wants and deserves.

Training:  We offer a wide range of training opportunities that can be presented as they are or customized to the needs of your organization. For more information go to our Cultural Competency section.

• Cultural Competency and Cultural Competency II
• Health Disparities and Health Disparities II
• Cross-Cultural Communication
• Intercultural Conflict Resolution
• Culture of Poverty
• Collecting Race and Ethnicity Data
• Working with an Interpreter
• Cultural Competency Business Case

CLAS Assessment and Consultation:   Our survey tool is based on 14 standards for cultural and linguistically appropriate services developed by the US Department of Health and Human Services, and a survey developed for the Health Resource Services Administration.  Download CLAS Assessment Tool 09.

Organization Development:  We offer a number of tools to help your organization put the policies and practices in place to provide more welcoming care.  In addition we have developed these specific tools:

• AMA Patient-Centered Communication Assessment
• Race and Ethnicity Data Collection Toolkit
• Implementation Assistance
• Project Management
• Work plan Development

Community Engagement and Partnership Consultation:  Community engagement, at its simplest, is a strategic tool for building relationships and creating shared ownership of problems.  Experience shows when health care organizations authentically engage communities in defining the problems and in creating the solution, the results are seen sooner and are more sustainable.  The Center has developed a number of community engagement tools and provides consultation and facilitation to help you more fully engage the communities you serve.   For more information go to our Community Engagement section.

• 5 approaches to Community Engagement
• Tips to Engage Diverse Communities
• Is the Glass Half Full?
• Introduction to Upstream Thinking and the Social Determinants of Health

CCCH staff  have over 35 years experience in the field of cultural competency and community engagement ensuring the expertise to:

• Guide you through the implementation of initiatives to improve your ability to provide culturally competent care;  
• Partner with your organization to convert the findings into a realistic work plan that can be implemented and evaluated; and 
• Manage large-scale, comprehensive, multi-stakeholder initiatives.

Experience has demonstrated that without guidance such as that provided by CCCH, the recommended implementation often does not happen, or happens only in part.  For more information and for pricing contact Sandra.Eliason@crosshealth.org